Category Archives: Veterans Affairs

“Systemic” Failures at VA Watchdog

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That’s the heart the title of USA Today‘s piece earlier this week on the Veterans Administration’s continued failure to perform.  This smacks of active coverup by the top levels of the VA.

A Senate investigation of poor health care at a Veterans Affairs Medical Center in Tomah, WI, found systemic failures in a VA inspector general’s review of the facility….

And

The probe by the Senate Homeland Security and Governmental Affairs Committee found the inspector general’s office…discounted key evidence and witness testimony, needlessly narrowed its inquiry, and has no standard for determining wrongdoing.

And [emphasis added]

One of the biggest failures identified by Senate investigators was the inspector general’s decision not to release its investigation report….

Releasing the report would have forced VA officials to publicly address the issue and ensured follow up by the inspector general to make sure the VA took action. Instead, the inspector general’s office briefed local VA officials and closed the case.

Veteranos Administratio delende est.

The VA Strikes Again, Again

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The Department of Veterans Affairs has mistakenly declared [more than 4,000] veterans to be deceased and canceled their benefits over the past five years, a new snafu to emerge at the embattled department.

Of course, one thing that’s carefully elided is the “evidence” the VA uses to tell a veteran he’s dead.

The department doesn’t keep records of the causes behind such errors.

Can’t have things like this be known to be commonplace:

A clerical error led to the first instance of [Navy veteran Michael] Rieker’s canceled benefits after a VA employee identified him as Michael G. Rieker—though his middle initial is “C”—and declared him dead in the system, according to a department letter sent in December.

Under the system that led to Mr Rieker’s benefits cancellation, the VA’s system automatically cross-checked the name and Social Security number with the Social Security Administration’s so-called Death Master File….

That’s an utterly dishonest response to a simple typo.  For how long had “Michael G Rieker” been dead, and why was a flag not raised over the continued payments to this dead veteran, especially in light of the VA’s having been caught out routinely paying benefits to dead veterans?  Did a “Michael G Rieker” even exist in this Death file?

Not even incompetence sinks to this level of laziness, not in an agency with this one’s long, venerable track record of failure.

Veteranos Administratio delende est.

Wait Times, Schmait Times

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A disabled veteran needing to see a VA doctor—or a non-disabled vet who’s “merely” sick, come to that—should blow off his wait times—too often weeks or months—just as he does his half-hour or hour wait times at Disney parks.  That is, if the disabled vet can partake of a Disney park at all.  Or so said Veterans Affairs Secretary Robert McDonald:

When you got to Disney, do they measure the number of hours you wait in line?  Or what’s important?  What’s important is, what’s your satisfaction with the experience?  And what I would like to move to, eventually, is that kind of measure.

Indeed, as McDonald would have it, this unimportant wait time shouldn’t even be measured from when the veteran expresses his need by calling for an appointment.  No, not at all.  The proper measure is a “preferred date,” a measure of the VA’s convenience, rather than the veteran’s need.

Never mind, either, that not only is wait time a part of McDonald’s satisfaction with the experience.  For veterans needing to see their doctors, wait time too often is a Critical Item.

This is beyond disgusting or despicable.  The VA’s corporate culture of indifference isn’t going to change.  McDonald should be terminated, promptly and for cause.  And then the VA disbanded.

Veteranos Administratio delende est.

More Veterans Administration…Misbehavior

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Department of Veterans Affairs investigators conducted spot checks at 10 veterans benefits offices around the country and came to a disturbing conclusion: the VA has been systemically shredding documents related to veterans’ claims—some potentially affecting their benefits.

The VA Office of Inspector General conducted the surprise audit at 10 regional offices on July 20, 2015, after an investigation into inappropriate shredding in Los Angeles found that staff there was destroying veterans’ mail related to claims….

And

Of 155 claims-related documents [in the to-be-shredded bins], 69 were found to have been incorrectly placed in shred bins at six of the regional offices: Atlanta, Chicago, Houston, New Orleans, Philadelphia and Reno[.]

For the math challenged senior VA employees, that’s a 44% rate.  That rate is not consistent with mere carelessness.

This is part of a venerable history of misbehaviors that is just too widespread and too long-lasting to be accidental.  Especially against the backdrop of VA management’s refusal to terminate, for cause or for any reason, those at any level who are misbehaving.

It might seem nice that it’s the VA’s own IG facility is the one that’s finding these failures to perform, but maybe that IG is doing so secure in the knowledge that there will be no consequences to the findings.  The VA’s IG, after all, works directly for the VA’s Secretary.

Veteranos Administratio delende est.

Continuing Veterans Administration Failure

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Kyndra Rotunda, ex-Army JAG and currently Professor of Military & International Law and Executive Director of the Military and Veterans Law Institute at Chapman University, had some comments in her Wall Street Journal op-ed [emphasis in original].

When Congress enacted the Veterans Access, Choice and Accountability Act of 2014 in the wake of revelations about bureaucratic dysfunction at the Veterans Affairs Department, the plan was to reduce wait times at VA hospitals, give veterans access to outside health care and allow the VA to quickly terminate problem employees.

How is the VA doing? For starters, government statistics show that hospital wait times are 50% longer than two years ago.

And

The law allows the firing of top-level VA officials with less notice and fewer appellate rights than government employees enjoy. The fired VA worker must appeal within seven days of the discipline; administrative judges must hear and decide the case within 21 days, or the department’s discipline stands; judges cannot mitigate penalties; and decisions are final.
…
Over the past month alone, judges at the Merit Systems Protection Board, which hears appeals by federal employees, sided with three VA officials who challenged their disciplining. The MSPB reinstated all three.

Time to get out the axe.

But then Rotunda strayed.

[W]hat’s the harm in allowing judges to mitigate penalties?

In response to which, I ask, “What’s the harm in requiring these administrative judges simply to uphold or set aside the penalty?”  Either the person did the deed, or he did not.  The penalty is not for a third party to decide; the employer—even this wholly mendacious VA of an employer—is the one to determine whether the person’s services are needed any further.

Full stop.

Veteranos Administratio delende est.